Refund policy

At RUNÈ, all sales are final. We do not offer returns or exchanges unless the received item is damaged, defective, or differs in size, color, or design from the specifications stated on our website.

Eligibility & Return Conditions

•  Requests must be submitted within 24 hours of receiving your package.
•  Items must be unworn, unused, with all original tags attached, and in their original packaging.
•  Proof of purchase (receipt/order confirmation) and clear photos of the defect or discrepancy are strictly required.

How to Initiate a Return

1. Contact our support team via email at Access@runexyzt.com or WhatsApp at +965 55501880 within 24 hours of delivery.

2. If eligible, our team will provide a return shipping label alongside detailed dispatch instructions.

3. Packages sent back without prior authorization will not be accepted.

Non-Returnable Items

•  Custom or personalized orders.
•  Sale/promotional items and gift cards.
•  Personal care, beauty products, or perishable goods.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval status. If approved:
•  The full item amount will be credited back to your original payment method within 10 to 15 business days.
•  If 15 business days have passed without receiving your refund, please reach out directly via WhatsApp at +965 55501880.